When we accept your order, we aim to deliver your product(s) within the timescales outlined below.
When buying online, you can request products be delivered to an address of your choice.
Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, email us at firstname.lastname@example.org or call 1800 397 6674.
Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched.
We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible.
If no-one is in when the courier calls, they'll leave an “Absent” card with instructions on how to arrange a second delivery, at no additional cost. However, additional charges may apply on the third delivery attempt.
Delivery timescales: Dyson machines, accessories and spare parts
We offer free shipping for all orders.
Order before 11:00 am on weekdays and, subject to availability, we'll dispatch your products the same day for next-day delivery.
Our delivery window is from 10am – 10pm on weekdays, and 10am – 1pm on Saturdays.
There will be no delivery on Sundays and Public Holidays.
If the products have already been delivered to you, you have a period of 14 days in which you may cancel your order, starting from the day you receive the products.
To cancel your order:
- Call 1800 397 6674; or
- Email email@example.com
Exceptions to typical delivery timescales.
We may not be able to do deliveries in areas with security restrictions such as Army Camps, immigration areas within Changi Airport and some off-shore islands. You will be contacted by our delivery provider in the event such a situation arises.